| The following are the most frequently asked questions Hillsborough Bottle King has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact Hillsborough Bottle King, we're interested in hearing from you. |
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| Q. Do you ship? |
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A. We do not ship from our Bottle King locations at this time. If you are interested in having your purchase shipped, please visit our national eCommerce website: www.thewinebuyer.com
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| Q. Can I order from multiple stores at once? |
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| A. You may visit all of our stores online, however each store has its own separate shopping cart check out. You will be required to pick up your orders in each separate location that you purchase items. |
| Q. Once my order is placed, how long until I can pick it up? |
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A. Your order will be available within 48 hours. Most are available much sooner. If one of your items needs to be ordered from our suppliers to the store, it may take longer. In all situations, you will be notified by e-mail when the order is ready to be picked up.
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| Q. How will I know when my order is ready for pickup? |
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A. You will receive a confirmation email that your order is ready.
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| Q. What exactly do I need in order to pickup my order? |
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A. You will need to provide your confirmation email from us and the credit card information from the card used to make your purchase.
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| Q. Which payment options do you offer? |
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A. We accept Visa, MasterCard, American Express and Discover credit cards.
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| Q. Can I redeem a Bottle King gift card online? |
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A. No. Gift Cards may not be redeemed online.
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| Q. If I don't see the wine I'm looking for, can you order it for me? |
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A. Please see the "Contact us" section for our contact information. You may email or call the store with any special requests.
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| Q. Are prices on the website the same as in-store? |
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| A. In the event that any price listed on the Website is higher than that listed in our stores, we will match all in-store prices. |
| Q. Can I have my friend/husband/wife pickup my order? |
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| A. Yes, provided they bring your confirmation email with them and they are 21. |
| Q. I would like to speak to someone over the phone, how do I get in touch with someone? |
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A. Please see the "Contact us" section for our contact phone number.
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| Q. What is your return policy? |
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A. If you find an item you have purchased to be faulty we will provide an exchange for you. We do not offer refunds.
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| Q. How long will you store my wine without incurring any additional costs? |
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A. We will hold your order for up to 90 days.
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| Q. Do you sell items from the Vineyard Market online? |
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| A. No. At this time, we do not offer items from our Vineyard Market to be sold online. |
